Privacy Policy

Last updated: March 2026

Superior Tree and Stump ("we", "our", "us") is committed to protecting your privacy. This policy explains how we handle personal information collected through this website and through the course of doing business with you. We operate in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What Information We Collect

We may collect the following types of personal information:

• Your name, phone number, and email address when you use our contact form or call us
• Your property address when you request a quote or book a job
• Details about your tree work requirements that you share with us
• Any information you choose to include in messages you send us

We do not collect sensitive information, financial details, or payment card data through this website.

How We Use Your Information

We use the personal information you provide to:

• Respond to your enquiries and provide quotes
• Schedule and carry out tree work on your property
• Communicate with you about jobs, follow-ups, and scheduling
• Comply with legal obligations, including council permit applications where relevant

We do not use your information for marketing purposes, and we do not sell, rent, or trade your personal information to third parties.

How We Store and Protect Your Information

Your personal information is stored securely. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, and disclosure. Information is only retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

Disclosure to Third Parties

We do not disclose your personal information to third parties except:

• Where required by law (for example, council permit applications submitted on your behalf)
• To service providers who assist us in operating our business, under confidentiality obligations
• Where you have given your consent

Cookies and Website Analytics

This website does not use analytics tracking, advertising cookies, or third-party tracking scripts. No personal data is collected through website usage.

Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if any information is inaccurate or out of date. To make a request, contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy, or wish to access or correct your personal information, please contact us:

• Phone: 0431 636 925
• Email: superiortreeandstump@gmail.com
• Address: Elm Street, Hampstead Gardens SA 5086

We will respond to privacy requests within a reasonable timeframe, typically within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. We encourage you to review this policy periodically.